Hi guys
So I'm really frustrated at the moment but I guess we are all used to having frustration and @Telkom in the same sentence by now.
Here is the story, I've been on Telkom's Smart broadband 50GB wireless service for about three years and last year when my contract expired I moved it to a month to month service.
September 2016 I moved to a new place and subsequently I had very bed reception which made the service unusable. I continued to contact Telkom to check what the process is to cancel my service. I was given a link to download a cancellation from and was told to send it through to an email address and it will be processed.
Forward to today and guess what the service has not yet been cancelled and Telkom is continuing to take money from my account.
I have called Telkom mobile billing numerous times and have spend more time on the phone with them than I'm willing to admit. I have send to them the proof and copy of my email for the service to be cancelled and they said they would open a case to get it resolved and to reimburse me.
Now you guys can imagine how frustrated I am at the moment as R699 a month is not chump change to just throw away. Nothing is getting done, whenever I call them they just say that the case is still open and that they will email the person responsible to get back to me which never happens.
So my question is what is left for me to do to get this resolved as I don't know what else to do?
TL;TR Telkom is not cancelling my mobile data service and looking for advice on what I can do to get it cancelled.
So I'm really frustrated at the moment but I guess we are all used to having frustration and @Telkom in the same sentence by now.
Here is the story, I've been on Telkom's Smart broadband 50GB wireless service for about three years and last year when my contract expired I moved it to a month to month service.
September 2016 I moved to a new place and subsequently I had very bed reception which made the service unusable. I continued to contact Telkom to check what the process is to cancel my service. I was given a link to download a cancellation from and was told to send it through to an email address and it will be processed.
Forward to today and guess what the service has not yet been cancelled and Telkom is continuing to take money from my account.
I have called Telkom mobile billing numerous times and have spend more time on the phone with them than I'm willing to admit. I have send to them the proof and copy of my email for the service to be cancelled and they said they would open a case to get it resolved and to reimburse me.
Now you guys can imagine how frustrated I am at the moment as R699 a month is not chump change to just throw away. Nothing is getting done, whenever I call them they just say that the case is still open and that they will email the person responsible to get back to me which never happens.
So my question is what is left for me to do to get this resolved as I don't know what else to do?
TL;TR Telkom is not cancelling my mobile data service and looking for advice on what I can do to get it cancelled.