Telkom started introducing these FreeMe contracts a while ago which promised:
- an allocation of data for normal internet use
- an allocation of data for Whatsapp calls and media
- free Whatsapp messages.
I have one of these contracts and it all worked perfectly until a few weeks ago. All of a sudden I couldnt connect to the Whatsapp anymore if my normal data was depleted. The call centre assistant said they have a issue with FreeMe data on iPhones that should be sorted out soon. However, today the same thing happened and I phoned the call centre again. This time things were a bit different:
The call centre assistant informed me that the Whatsapp data is NOT FREE ANYMORE, and that you need to have normal data or airtime left to use Whatsapp. They changed their policy and benefits she said. I explained to her that Telkom cannot just merely change contractually agreed upon terms as they wish without consent from the other party. She reckons they didnt change my contract, just my benefits.
In the end, Telkom lured us to these contracts just to throw us under the bus again.
- an allocation of data for normal internet use
- an allocation of data for Whatsapp calls and media
- free Whatsapp messages.
I have one of these contracts and it all worked perfectly until a few weeks ago. All of a sudden I couldnt connect to the Whatsapp anymore if my normal data was depleted. The call centre assistant said they have a issue with FreeMe data on iPhones that should be sorted out soon. However, today the same thing happened and I phoned the call centre again. This time things were a bit different:
The call centre assistant informed me that the Whatsapp data is NOT FREE ANYMORE, and that you need to have normal data or airtime left to use Whatsapp. They changed their policy and benefits she said. I explained to her that Telkom cannot just merely change contractually agreed upon terms as they wish without consent from the other party. She reckons they didnt change my contract, just my benefits.
In the end, Telkom lured us to these contracts just to throw us under the bus again.