Background:
Late last year I took the plunge and purchased a R1600 PM contract that included a 64MB iphone 5, an ipad for my daughter and an LTE Router with 20 GB pm for 36 months . All was well and attimes when I moved from town to home in Camps Bay, the LTE would acquire Telkom Mobiles 3g signal and even at its weakest the LTE worked like a charm.
However the Apple devices didn't fare so well but the remedy was to run them off MTN's network and use the WIFI capabilities of my own LTE . This was the calm before the storm.
Over New Year, both my job and daughters school locations changed and as planned I moved to White River which is a two horse town 20km from Nelspruit but 1000 meters higher up. The Apple devices continue to piggy back off MTN network but despite showing 3g coverage on Telkoms own maps, and reassurance from staff at the seapoint office that there was indeed 3g there is NO COVERAGE WHATSOEVER in the White River area. None. Nada . Sweet bugger all. Now that wouldn't bother me so much if my Telkom LTE worked but it cannot piggyback off MTN . It requires Telkom mobile/8ta signal for 3g to work.
Action.
The only Telkom office is in a mall on the outskirts of Nelspruit 20km away and 1000 m downhill as the stone rolls.
It's usually full of irate customers and staff that if shown a little courtesy will attempt to help .
I logged two complaints and request for solution and have heard nothing at all despite three visits since New Year. I received a missed call twice from a telkom number that cannot be dialed back despite specific instructions to communicate via sms as I am deaf.
Meanwhile Telkom happily plunders my account of nearly R2000 per month and I cannot even get the promo bundle as I am piggy backing off MTN which means instead of the nearly 30 GB a month I signed up for, I am only getting 2GB between two Apples .
There are only two solutions either I would be happy with. 1. Telkom unlocks their LTE device to allow it to use MTN's signal or they cancel the contract and let me find a service provider who does have good coverage.
And ifTelkom cancels the contract they should also cancel the iphone and ipad contracts because I do not receive any signal from their own tower which means I cannot use their promo deal on all networks.
As to whether Telkom will be putting up a tower in White River nobody seems to know or even care. Their landlines are rapidly being dug up for the copper and are not being replaced in any hurry and most people are using Vodacom, MTN and Satellite internet .
Meanwhile I pull my last remaining hairs out of my head in frustration as my job and life depend on connectivity so for the interim I am forced to spend on Vodacoms promo bundles.
Had I known in the first place that there was NO Telkom 3g in White River I would have stayed well away from the Seapoint Telkom office.
Late last year I took the plunge and purchased a R1600 PM contract that included a 64MB iphone 5, an ipad for my daughter and an LTE Router with 20 GB pm for 36 months . All was well and attimes when I moved from town to home in Camps Bay, the LTE would acquire Telkom Mobiles 3g signal and even at its weakest the LTE worked like a charm.
However the Apple devices didn't fare so well but the remedy was to run them off MTN's network and use the WIFI capabilities of my own LTE . This was the calm before the storm.
Over New Year, both my job and daughters school locations changed and as planned I moved to White River which is a two horse town 20km from Nelspruit but 1000 meters higher up. The Apple devices continue to piggy back off MTN network but despite showing 3g coverage on Telkoms own maps, and reassurance from staff at the seapoint office that there was indeed 3g there is NO COVERAGE WHATSOEVER in the White River area. None. Nada . Sweet bugger all. Now that wouldn't bother me so much if my Telkom LTE worked but it cannot piggyback off MTN . It requires Telkom mobile/8ta signal for 3g to work.
Action.
The only Telkom office is in a mall on the outskirts of Nelspruit 20km away and 1000 m downhill as the stone rolls.
It's usually full of irate customers and staff that if shown a little courtesy will attempt to help .
I logged two complaints and request for solution and have heard nothing at all despite three visits since New Year. I received a missed call twice from a telkom number that cannot be dialed back despite specific instructions to communicate via sms as I am deaf.
Meanwhile Telkom happily plunders my account of nearly R2000 per month and I cannot even get the promo bundle as I am piggy backing off MTN which means instead of the nearly 30 GB a month I signed up for, I am only getting 2GB between two Apples .
There are only two solutions either I would be happy with. 1. Telkom unlocks their LTE device to allow it to use MTN's signal or they cancel the contract and let me find a service provider who does have good coverage.
And ifTelkom cancels the contract they should also cancel the iphone and ipad contracts because I do not receive any signal from their own tower which means I cannot use their promo deal on all networks.
As to whether Telkom will be putting up a tower in White River nobody seems to know or even care. Their landlines are rapidly being dug up for the copper and are not being replaced in any hurry and most people are using Vodacom, MTN and Satellite internet .
Meanwhile I pull my last remaining hairs out of my head in frustration as my job and life depend on connectivity so for the interim I am forced to spend on Vodacoms promo bundles.
Had I known in the first place that there was NO Telkom 3g in White River I would have stayed well away from the Seapoint Telkom office.