Since Monday at around 10am, my internet connection has been completely useless.
I've been on the 8ta 10+10 gig package for about 2 years now, and I must say it's been great, mostly. I'm in an area with very good signal, and usually get a consistent 10mbps connection. My Huwai E367 modem is connected to the 3g USB port on my Billion 810VGTX wifi router; my desktop connects via LAN, and laptops & mobile devices connect over WiFi. The installation is static, and hasn't been moved in about 2 years.
So, on Monday morning my connection dropped. Thereafter, I could connect sporadically, but the connection usually only stays up for a few minutes before dropping. When I did manage to connect, I was presented with the Telkom out-of-bundle notification page -- which is nonsense because I still had data. Despite this, I purchased an additional 25+25 gigs; when reconnecting, same thing, telkom told me I had no more data.
Anyway so today, 3 days later, it's stopped telling me I have no data, but the connection is still entirely useless. After about 50 page refreshes I managed to get the slashdot homepage, but I can't reach my hosted exchange webmail or any other page. Pinging google.co.za fails to resolve DNS, let alone getting a ping response. Honestly I'd get better results from a 56k modem.
8ta / Telkom Mobile don't seem to have any idea what is going on. I called their helldesk to get support. Very frustrating -- spend 20 minutes talking to someone, giving all the details, going through troubleshooting steps, then you get transferred to someone else and have to start again from scratch. This happened 3 times!! Spent 50 minutes on that call.
Anyway, I can rule out local configuration issues -- this setup has been working in exactly the same way for 2 years solid. I can also rule out the wireless connection -- the modem hasn't moved in 2 years, and I am in an excellent signal area, right next to Sandton City.
What this leaves is 8ta's core network. Has anyone else been experiencing these problems? At the moment I'm tethering on my phone to Voda, and this is less than ideal.
I've been on the 8ta 10+10 gig package for about 2 years now, and I must say it's been great, mostly. I'm in an area with very good signal, and usually get a consistent 10mbps connection. My Huwai E367 modem is connected to the 3g USB port on my Billion 810VGTX wifi router; my desktop connects via LAN, and laptops & mobile devices connect over WiFi. The installation is static, and hasn't been moved in about 2 years.
So, on Monday morning my connection dropped. Thereafter, I could connect sporadically, but the connection usually only stays up for a few minutes before dropping. When I did manage to connect, I was presented with the Telkom out-of-bundle notification page -- which is nonsense because I still had data. Despite this, I purchased an additional 25+25 gigs; when reconnecting, same thing, telkom told me I had no more data.
Anyway so today, 3 days later, it's stopped telling me I have no data, but the connection is still entirely useless. After about 50 page refreshes I managed to get the slashdot homepage, but I can't reach my hosted exchange webmail or any other page. Pinging google.co.za fails to resolve DNS, let alone getting a ping response. Honestly I'd get better results from a 56k modem.
8ta / Telkom Mobile don't seem to have any idea what is going on. I called their helldesk to get support. Very frustrating -- spend 20 minutes talking to someone, giving all the details, going through troubleshooting steps, then you get transferred to someone else and have to start again from scratch. This happened 3 times!! Spent 50 minutes on that call.
Anyway, I can rule out local configuration issues -- this setup has been working in exactly the same way for 2 years solid. I can also rule out the wireless connection -- the modem hasn't moved in 2 years, and I am in an excellent signal area, right next to Sandton City.
What this leaves is 8ta's core network. Has anyone else been experiencing these problems? At the moment I'm tethering on my phone to Voda, and this is less than ideal.