I have a query about the accounting of data usage on TM. I signed a contract for an LTE modem with 10GB + 10GB night surfer data. Received and installed a few days before the end of March.
All was happiness until about the 23rd of April when I suddenly got disconnected. I was quite surprised by this as I used to never use up my 10GB on ADSL, and my usage patterns did not change. In fact we have one fewer cell-phone in the house connected to the network!
I called and requested that Telkom send to me my "usage" details. After I called again the following day and asked for the same information again, I received a spreadsheet with the data. I had also asked that I be given a bit of a spending limit so that I can buy a data bundle, which I did.
But the spreadsheet is a typical accounting mess: Lines have a start and end time. Sometimes a line is just a few minutes, sometimes it spans many hours, sometimes it is confined to a single day and multiple lines make up a day, but quite often a line will start on one day and end the next day. None of the records have start or end times matching the start and end times of Night Surfer hours.
Due to this complexity I only realy got around to investigating the data a few days later.
I spilt the spreadsheet into 3 parts: March, April, and a part dedicated to the one line that spanned March into April.
I further split the line items into "Those that fall entirely into daytime", "Those that fall entirely into Night Surfer hours" and "Those that span daytime and night-surfer minutes"
The totals for the categories are:
April Daytime: 66MB
April Night Surfer: 5169 MB (5270 including the line that spans March-April)
April Cross-boundary: 5362 MB
April Total: 10699 MB (The numbers above are rounded down to the lower decimal)
I can not tell how Telkom would account the items that span Day-Night, but the 8ta account page shows that my Night surfer data has been barely touched (less than 300 MBs used) while the Daytime data is completely used up. What gives? Is this another case of All data is used from the Daytime allocation and only once that runs out you will start using (and have access only to) night surfer data?
Regardless I am considering seriously installing a local router with detailed data tracking and forcing everything though my router to check Telkom's figures.
I've just opened a case with Telkom to explain this but I was told turn around time is 72 business hours! Eg up to 9 working days!
All was happiness until about the 23rd of April when I suddenly got disconnected. I was quite surprised by this as I used to never use up my 10GB on ADSL, and my usage patterns did not change. In fact we have one fewer cell-phone in the house connected to the network!
I called and requested that Telkom send to me my "usage" details. After I called again the following day and asked for the same information again, I received a spreadsheet with the data. I had also asked that I be given a bit of a spending limit so that I can buy a data bundle, which I did.
But the spreadsheet is a typical accounting mess: Lines have a start and end time. Sometimes a line is just a few minutes, sometimes it spans many hours, sometimes it is confined to a single day and multiple lines make up a day, but quite often a line will start on one day and end the next day. None of the records have start or end times matching the start and end times of Night Surfer hours.
Due to this complexity I only realy got around to investigating the data a few days later.
I spilt the spreadsheet into 3 parts: March, April, and a part dedicated to the one line that spanned March into April.
I further split the line items into "Those that fall entirely into daytime", "Those that fall entirely into Night Surfer hours" and "Those that span daytime and night-surfer minutes"
The totals for the categories are:
April Daytime: 66MB
April Night Surfer: 5169 MB (5270 including the line that spans March-April)
April Cross-boundary: 5362 MB
April Total: 10699 MB (The numbers above are rounded down to the lower decimal)
I can not tell how Telkom would account the items that span Day-Night, but the 8ta account page shows that my Night surfer data has been barely touched (less than 300 MBs used) while the Daytime data is completely used up. What gives? Is this another case of All data is used from the Daytime allocation and only once that runs out you will start using (and have access only to) night surfer data?
Regardless I am considering seriously installing a local router with detailed data tracking and forcing everything though my router to check Telkom's figures.
I've just opened a case with Telkom to explain this but I was told turn around time is 72 business hours! Eg up to 9 working days!