Please just put one technical person in your call center for TM inquiries. Pretty please...
Someone that understands basic pinging and trace routes to check the network status.
I appreciate their willingness to assist but If I call again regarding extremely slow throughput and the person on the other end is going to tell me to reboot my router or take out my simcard and rub the gold plate I am seriously going to lose it.
Please just one person on the team that can check the network and interpret my trace routes.
Thank you.
BTW: My trace route to Google for what it is worth. Would love to give you a speedtest result but I am unable to complete one. Case #16646170. Product: Home LTE
Tracing route to www.google.com [74.125.233.4]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 1**.1**.*.*
2 <1 ms <1 ms <1 ms 1*.1**.*.*
3 * * * Request timed out.
4 61 ms 59 ms 62 ms 172.17.1.13
5 * 53 ms 51 ms 192.168.102.2
6 95 ms 120 ms * 172.17.1.21
7 74 ms 104 ms 39 ms 8ta-150-190-01.telkomadsl.co.za [41.150.190.1]
8 105 ms 76 ms 46 ms tpr-ip-esr-6-wan.telkom-ipnet.co.za [196.25.181
77]
9 * 61 ms * rrba-ip-lir-1-gig-7-0-0.telkom-ipnet.co.za [196
43.11.202]
10 86 ms * 43 ms 72.14.212.1
11 * 69 ms 103 ms 72.14.237.239
12 * 59 ms 58 ms jnb01s07-in-f4.1e100.net [74.125.233.4]
Trace complete.
Someone that understands basic pinging and trace routes to check the network status.
I appreciate their willingness to assist but If I call again regarding extremely slow throughput and the person on the other end is going to tell me to reboot my router or take out my simcard and rub the gold plate I am seriously going to lose it.
Please just one person on the team that can check the network and interpret my trace routes.
Thank you.
BTW: My trace route to Google for what it is worth. Would love to give you a speedtest result but I am unable to complete one. Case #16646170. Product: Home LTE
Tracing route to www.google.com [74.125.233.4]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 1**.1**.*.*
2 <1 ms <1 ms <1 ms 1*.1**.*.*
3 * * * Request timed out.
4 61 ms 59 ms 62 ms 172.17.1.13
5 * 53 ms 51 ms 192.168.102.2
6 95 ms 120 ms * 172.17.1.21
7 74 ms 104 ms 39 ms 8ta-150-190-01.telkomadsl.co.za [41.150.190.1]
8 105 ms 76 ms 46 ms tpr-ip-esr-6-wan.telkom-ipnet.co.za [196.25.181
77]
9 * 61 ms * rrba-ip-lir-1-gig-7-0-0.telkom-ipnet.co.za [196
43.11.202]
10 86 ms * 43 ms 72.14.212.1
11 * 69 ms 103 ms 72.14.237.239
12 * 59 ms 58 ms jnb01s07-in-f4.1e100.net [74.125.233.4]
Trace complete.