Telkom mobile have a system where an EFT can be used to reload your top up wallet. Due to a flaw in their system, if the same amount is paid on the same day, the first amount is loaded onto your top-up wallet, for all subsequent amounts, Telkom Mobile help themselves to your money and do not load the top up wallet. Telkom mobile has received ZAR 3600.00 from us without loading our top up wallet. I have spent a total of 8 hours on the phone to the call centre. There is no method of escalating the query to a person who can understand the problem. I have produced a transaction listing and spoon fed both the problem an solution to Telkom Mobile. No response.
Dealing with Telkom Mobile's call centre and chat help staff causes pain and suffering beyond reason. I keep telling their staff that what they are doing is not resolving the problem and every time I ask to speak to someone who can help, they say I may not.
It seems that with Telkom Mobile, should anything not covered by their call center work flows ever happen to you, you will be stuck in call center/work flow limbo for the rest of your existence.
Dealing with Telkom Mobile's call centre and chat help staff causes pain and suffering beyond reason. I keep telling their staff that what they are doing is not resolving the problem and every time I ask to speak to someone who can help, they say I may not.
It seems that with Telkom Mobile, should anything not covered by their call center work flows ever happen to you, you will be stuck in call center/work flow limbo for the rest of your existence.