So I want to port from CellC to Telkom, go to a store, spend lots of time there and get told everything will just happen. But then they had system issues so could only collect the sim the next day. When that happened now I needed to get a SMS and they put that pin number in, great (or so I think)
But... I need to convert my CellC contract from postpaid (I'm on a month to month plan) to prepaid... ok, go to a CellC store and they say I must cancel (which means some stupid amount of notice I need to give them), but it's after 17h00 so I must call the next day. Call them and they reckon all I need to to is provide my account number to Telkom and all will be good. I must not convert to prepaid
Phone Telkom, and again get told need to go prepaid.
So now what!? Going round in circles with call centres is not my idea of fun.
But... I need to convert my CellC contract from postpaid (I'm on a month to month plan) to prepaid... ok, go to a CellC store and they say I must cancel (which means some stupid amount of notice I need to give them), but it's after 17h00 so I must call the next day. Call them and they reckon all I need to to is provide my account number to Telkom and all will be good. I must not convert to prepaid
Phone Telkom, and again get told need to go prepaid.
So now what!? Going round in circles with call centres is not my idea of fun.