All round, I'm a happy choppy with you guys except...
I took out a contract in July and for the first time last month, went over my data limit.
1. I am immediately cut off and not allowed to surf cause my contract data ran out
2. I am then also not allowed to load a prepaid bundle (cannot buy airtime via internet banking and loading a data bundle with that)
I went into one of your offices yesterday and was told that they only way to get more data after depleting my monthly allocation is to call the call centre. Here's my issues with this, which is very third world in your thinking and business processes:
1. Will they be open at 11pm when I realise I have run out of data?
2. Many customers have their data SIM cards in a wifi only device. So calling a call centre means taking the sim out, putting into a phone and call, organizing, take sim out and putting back into wifi device. Oh wait, there's more... My ONLY mobile phone is a microsim, your sim is the normal sim. So I dont even have a mobile phone to put your SIM card into.
Come on guys. Think practically. My scenario is not unique to me. Evidently your IT team cannot think out of the box.
I took out a contract in July and for the first time last month, went over my data limit.
1. I am immediately cut off and not allowed to surf cause my contract data ran out
2. I am then also not allowed to load a prepaid bundle (cannot buy airtime via internet banking and loading a data bundle with that)
I went into one of your offices yesterday and was told that they only way to get more data after depleting my monthly allocation is to call the call centre. Here's my issues with this, which is very third world in your thinking and business processes:
1. Will they be open at 11pm when I realise I have run out of data?
2. Many customers have their data SIM cards in a wifi only device. So calling a call centre means taking the sim out, putting into a phone and call, organizing, take sim out and putting back into wifi device. Oh wait, there's more... My ONLY mobile phone is a microsim, your sim is the normal sim. So I dont even have a mobile phone to put your SIM card into.
Come on guys. Think practically. My scenario is not unique to me. Evidently your IT team cannot think out of the box.