Ok, so it's Telkom's atrocious service, again.
I have 2 data contracts with Telkom, the first has an additional 3 multisims connected to it, and the second has 1 multisim connected to it. Just over a month ago, I called Telkom to provision all the SIMS for voice. Five minutes later, the main SIM of the first contract was provisioned for voice, and both sims of the second contract was provisioned for voice.
However, 8 calls later, and several weeks later, the 3 multisims connected to the first contract still cannot make or receive voice calls.
Techie 2 said wait 72 hours.
The third techie said to wait another 72 hours, but 6 days thereafter, the fourth techie said the 72 hours must be divided by 8 working hours per day, which means 9 days, and she adamantly stuck to this stupendous explanation. But 2 weeks later it was still not working.
Techie five said it is impossible to provision data sims for voice, and the fact that I succeeded with one of my contracts was a miracle.
Techie six said that certain new SIMs were manufactured only for data, and could never be provisioned for voice.
Techie seven said the matter is being handled by the wrong department, and that they will restart the processes.
The final "solution" from the last techie was "pay up the 24 month contract in advance, convert all SIMs to prepaid, then try again."
Surely this is unacceptable...