I've had Telkom LTE 50GB+50GB for around 18 months now. I've got a pretty fixed routine where I download updates and new games during Nightsurfer hours, as well as movies and series. The other data is used for day-to-day stuff such as social media and lots of Netflix.
I never have a problem having data left over come end of the month.
During January, I bought Doom on a Humble Bundle special. It's a 66GB download, so I had to spread it over 2 months to download. I used up all of my midnight surfer during January and still required to download another 28GB of the game come February.
On the evening of 31 Jan, I had only 1.5GB of anytime data left, and no Nightsurfer. I left my PC on so that once midnight hits, I'd have another 50GB+50GB.
Telkom's LTE is from 0h00 to 07h00. I wake up around 6am every day, and on 1 Feb I woke up, saw the download was completed and switched my PC off.
On 9 Feb, I patched my windows 10 during the morning, which was almost a 7 GB download.
On 10 Feb during the evening, my internet goes off. I go to bed, thinking it's Telkom being idiots again, and the next morning it's still off. I log into my Telkom account page, which was the only thing working, and see that my anytime data is finished, but my nightsurfer is completely unused.
Now I need to argue with the completely incompetent morons who man customer support. Do you know what this idiot tells me? "You did not disconnect". Now wtf does that mean? It means nothing. It means this idiot doesn't know anything about the products they sell.
I've used my LTE for 18 months, and only once before had this issue, coincidentally back in January 2016. Aside from that, the system should automatically switch between using Nightsurfer and Anytime data, depending on the time of day.
Am I wrong? Anyone had this before? I am livid having to deal with these incompetent idiots who seem to think they know so much.
I've reported the problem on Saturday morning, and at the time of writing they have still not investigated the issue.