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LTE : Afrihost vs Telkom sim

February 4, 2016, 12:25 am
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Hope you guys can assist!

I am currently using the Afrihost package with their LTE router but was wondering if I could get a Telkom LTE sim (possibly prepaid) to test in the same router.

I do not want to get the Telkom LTE package over 24 months until I know that I get improved speed at a reduced cost.

Afrihost makes sense at the moment as its month-to-month but is a bit more expensive than Telkom

Hope this makes sense!
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My ongoing saga with the LTE Uncapped deal

February 4, 2016, 6:29 am
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So, where to start...

Up until September last year, we had been stuck with a crappy ADSL line that barely managed to sync at 1 mbps, and would frequently disconnect and resync at any time of day or night, whether it was good weather or bad. We live in a dip that prevents us from getting LOS with most WISPs, and felt for sure we would be stuck with crappy internet until we moved house.

Then, Telkom announced their Uncapped LTE service, and we live in one of the areas which got it early on. I didn't hesitate in signing up, and it all happened so quickly (I've seen the horror stories of it taking upwards of 8 weeks nowadays). Got the modem and SIM card a little after 2 weeks from the date I applied I think. We put the external antenna up in a temporary sort of state of just hanging over the window, and we got a fairly decent 2 bars, and we were happy, knowing that when a technician mounted the antenna properly, it could only get better.

A technician rocked up not too long afterwards to put the antenna up properly, but in his testing, he was only able to get to 30 mbps download speed, and said he would log a fault to get Telkom to figure out a way to fix that. He did a temporary fix and tied the antenna to the side of the roof, to keep us on our 3 bars. (I'm convinced now that he was not actually interested in mounting the antenna at all and just wanted a quick way out). Things were fine for a while, but after about a month of waiting for someone to follow up on the line, we got tired of waiting and I tried chasing it up myself. Telkom support said the job was still in the queue and would get attended to shortly.

So wait another few weeks, and our signal drops very suddenly to basically nothing. My dad and I get up on the roof, and try to get the signal back up again, and we managed to get it to 2 bars again. I followed up yet again on the support job and their reply is that someone will get to it at some point.

Not too long after that I got an sms that the job had been resolved, which was weird, because it hadn't been. Stupidly, I didn't follow up on it, and forgot about it.

Come December, the signal dropped out again. Fluctuating between 1 bar and no bars. I try to get Telkom support out, the usual call disconnected, a lady telling me to take the modem into the store, a general lack of knowledge on the Telkom products, but eventually, I get a lady to log a job for me. Not too long after that, a technician arrives at the house, but finds out it is for LTE and says he can't do anything about it because he is a fixed line technician.

Try to log another job, and cannot get anywhere with anyone, so I had the bright idea to contact Telkom on Facebook. The first contact was made on 16 December, and they said someone would follow up soon. I have been following up with them and their response is someone will be in contact etc.

I get fed up and decided to at least mount the antenna properly on the tv antenna pole and manage to get back up to 2 bars signal. Download speeds are pretty impressive (back up to around 20 mbps on speedtest), but the upload speed is shocking.

We are now nearly two months on from my first contact with Telkom on Facebook, and nothing has happened. Should I contact the Telkom guy who is on the forums here (what is his nick by the way)? Will he be able to help in any further ways? Is there anything else I can do?

Thanks to the mybb community for reading, and any advice you guys can provide!
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Impossible to cancel Telkom LTE contract

February 5, 2016, 12:08 pm
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Hi all. Any suggestions on how to cancel a Telkom mobile LTE contract. I was instructed by Telkom to fill in a cancellation form and submit to them and someone would be in contact with me within 4 weeks. It's been close to 8 weeks now and no contact. Meanwhile the wasted subscription keeps hitting my account...:
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How do I track data usage on Telkom LTE

February 6, 2016, 10:46 pm
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It's the 7th, and 50% of my monthly allowance disappeared! Not being sure who is the culprit, I would like to see on which days/times the data was used. If at all possible, which device.
Is there any such functionality available? I use B593 router on Telkom mobile LTE.
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Telkom Mobile Sim Swap

February 8, 2016, 5:27 am
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I want to do a sim swap for a nano simcard and want to find out if you must pay a fee and can you do a sim swop at their Telkom Direct store?
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Telkom Mobile 081180 call centre poor service

February 8, 2016, 6:47 am
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good day

i would just like to take the opportunity to state a complain about my telkom mobile account. In December of 2015 i opened a cell phone contract at a telkom shop in Cape Town. As i was not happy with the device i returned it and cancelled the contract.

On the morning of the 26th of January the amount of R5491.67 were debited from my account as a stop order. i phoned into the call centre and explained my case. the agent whom i spoke to told me that the money will be paid back into my account in 7 working days.

It has now been two weeks since I've logged my case. I have phoned several times and i was put on hold for more than 10 minutes on every call. The agents there have promised me call back on 2 occasions but this never happened. Ive requested to speak to senior members and was always told that the team leaders are busy. could not help but feel that they tried to avoid an escalation.

On the other i am unable to pay of my monthly debt. i Was phoned more than once telling me that i will be handed over to the lawyers if i do not make an payments. i have come to the point where i feel i will take legal action against telkom mobile.
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My unsuccessful attempts to cancel my Telkom Mobile Contracts

February 10, 2016, 12:20 am
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As we were scheduled to emigrate to Australia I attempted to cancel my two Telkom Mobile contracts in December. I went into the Telkom Mobile Store in Cavendish where I was initially told I needed to phone their cancellation line and that they could not do it in store.

After trying to get through to their contract cancellation line for a week I eventually got through to them about 1 week later. They told me that they could not do it and sent me back to the store.

I went back to the store on January 12th as I ws out of town for the holidays and a store assistant finally admitted that I needed to fill in a cancellation form in store which I did. They then promised me that they would submit it that day.

The next day on January 13th I sent an email to the cancellations email address on the form just to confirm that they had received it and to date I have had no response.

We flew out to Australia on January 21st. I was billed for the two contracts that I had cancelled on February 1st.

On February 2nd I lodged a complaint on Hello Peter (http://hellopeter.com/telkom/complai...tracts-1954465) requesting that this be escalated. Rafeeqah who is the social media contract assured me that the matter would be escalated and that someone would contact me.

A week later I have had nobody contact me.

I am in Australia now and I do not know what to do short of just closing the account. Does anyone have any advice? Telkom Rep, please can you help me out. I want to do this properly but Telkom is just blocking every attempt to cancel these contracts.
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Telkom SMS to Port in

February 10, 2016, 8:48 pm
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So Telkom finally decided that you no longer need to go to a store to do the port in and can now do it via SMS.

I tested it yesterday and like clockwork my number got ported to Telkom @ 19:30 last night from Cellc.

1. Rica a new Telkom prepaid staterpack
2. SMS from the number you want to port. PORTME#ID number#ICCD to 0811607678

The ICCD number is the long simcard number starting with 892. ;)


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Vodafone B2000 (Huawei B593) work with telkom mobile sim?

February 11, 2016, 3:44 am
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Will a Vodafone B2000 (it's actually the Huawei B593) LTE router work work with telkom mobile sim.

I am looking at getting LTE from telkom pre paid as I hate contracts and I already have a Vodacom router but I'm worried it's locked to vodacom or that it might not work with telkom sim.
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Coverage Map

February 15, 2016, 3:23 am
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I'm having a problem viewing the coverage map, is the an alternative and by the way I'm using linux.
:confused:
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Want Telkom LTE Uncapped but can't get any one to phone me

February 15, 2016, 11:39 pm
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So, to vent some of my frustration.

I applied for this product on last week Monday, bid was successful, got my ticket number and await the call the next day, Tuesday no one phones. Then after that I decided to call the call center almost every day, all of those useless idiots just tune me : we will take down your details and someone will phone you in 2 hours. At night the story goes : we will take down your details and tomorrow half past 8 someone will phone you. Of course no call. This is the LTE department?? Why must someone phone me back when I am speaking to them??

Really? I can understand if someone wanted to cancel a deal that they may provide some resistance, but for new business? Excuse me? How incompetent can you be? Just call me back, do the application and give me a reference number or something. Don't do f***ol, I just don't understand how Telkom wants to grow their business with employees like that.

Man, I could be hit by a taxi driver now and not feel a lot more irritated than I already do.
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Huawei LTE B593/B315 setup for Unotelly streaming

February 18, 2016, 12:51 am
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Hi there,

So i thought it might be good to just do a quick post on how to setup the Huawei LTE routers that come with the uncapped LTE to work with custom DNS servers like Unotelly for a seamless streaming experience as a few people have asked how to go about it.

The Huawei LTE routers are known for their lack of flexibility when it comes to custom DHCP options ( they don't allow users to specify custom DNS servers as required to use Unotelly's services) and this leaves owners with 2 options if they want to use their data for streaming Hulu , Netflix etc:

1: Use static IP address and manually specify Unotelly DNS address in their devices 1 by 1 ( This could prove to be a problem with some devices that don't accept
manual/custom DNS settings)
2: Use a secondary router to manage their network addressing and automatically issue out Unotelly/Other custom DNS settings. This is the better method as it
seamlessly configures any device that connects the network with the correct DNS settings for streaming. However with this method port forwards involve a few
extra steps as the default gateway for your devices will no longer be the one dialing the internet connection & connected to the internet directly.

This post will discuss option number 2 where the owner will typically have an existing secondary router (for those moving from ADSL/3G) that has a WAN port. NB:Any other router with a WAN port will also work with this setup.

The images below show an example of the arrangements ports on the back of the existing router, in our setup we want to use the WAN port of the ADSL/3G/other router to connect to any one of the LAN ports of the LTE router

TP Link

Name: TL-MR3420-04.jpg Views: 0 Size: 25.6 KB


Netgear DGN 2200

Name: netgear-dgn2200-diagram-large-w65_computers.png Views: 0 Size: 108.5 KB


The diagram below shows the network setup and IP configurations of the routers' interfaces. In this example i chose to use the following network subnets, but any other valid private subnets can be used:-
Existing/WAN router: 192.168.1.0 255.255.255.0 (Devices connect to this network via LAN/wireless, UnoDNS options will be assigned by this router for the network)
Huawel LTE router: 192.168.8.0 255.255.255.0 (Router will be responsible for the internet connection. Wireless can be left on or switched off, but if left on user
must ensure they are not connected to the LTE router's wifi if they want to stream HULU etc)


Network diagram:

Name: b593 b315 NFlix.png Views: 0 Size: 286.2 KB

Once all connections are done, make sure you configure your downstream existing router's dhcp options to issue out Unotelly's DNS addresses for the LAN, and also ensure you change the router's internet connection type to WAN and the WAN interface to use the LTE router's LAN IP address as it's gateway.

Example snapshots of my setup using a TP Link MR3420 3G router:

DHCP server: ( Note Unotelly DNS servers 197.189.212.164 & 197.242.94.51)
Name: TP Link DHCP.png Views: 0 Size: 40.0 KB

WAN Internet connection:
Name: TP Link WAN internet.png Views: 0 Size: 32.7 KB

WAN port settings: ( I set mine to dynamic as my setup is constantly changing :p, but one can use a static config here)
Name: TP Link WAN port settings.png Views: 0 Size: 27.0 KB


In conclusion, the client PCs and smartphones will use the TP Link as their gateway with Unotelly as their DNS servers, The TP Link uses the Huawei LTE router as it's gateway and forwards all internet bound traffic to it. All devices connected to the TP Link can stream NF, HULU etc with no extra manual configurations per device.
Attached Images
      
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Telkom Refuses to help

February 18, 2016, 11:53 pm
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This is a letter which I send to Telkom today. It explains all.

Good Day. For 3 weeks I have been phoning Telkom at least 3 times a week. Each time I explain my problem/explanation/request and I have been put through to so many departments and been given other numbers to phone that I am simply sick and tired of struggling so much.
Here is my request: We, Promar Trucking, are situated in Modimolle / Nylstroom in Limpopo. Our dailing code is 014. We are in the industrial area where Telkom does not install ADSL anymore due to repeated theft of the cables.
We are currently using VOIP on our office phone. Then we use about 10 x Vodacom contract cellphones of which the bills amount to about R40 000 to R60 000 per month. Then our 30 x cross-border drivers use pre-paid.
Our Internet connection is also bad and we have almost no after care service.
So for 3 weeks I have been trying to get Telkom to send us someone to look around here and do a presentation for us to go over to telkom.

The presentation must include:
1. a Switchboard with fixed incoming lines.
2. Extentions for the Switchboard.
3. Switch our cellphone service provider from Vodacom to Telkom Mobile on the contract phones.
4. Calling costs from the landlines and from Telkom Mobile including cross-border (Zimbabwe, Botswana, Namibia, Zambia, Mozambique). Also does Telkom Mobile work in those countries so that we can switch the 30 drivers to Telkom Mobile.
5. Telkom Internet

After 2 weeks of spending what feels like hours on the phone with various departments and people someone from Polokwane office phoned me on Monday or Tuesday. He said he can come see us on Friday or Monday. He also said that he will send me his contact details via sms after our call. I did not get his name, but thought it is fine because it will be on the sms.
I never got the sms. He also said he will phone me on Thursday to confirm if he will come on Friday or Monday. He never phoned. I have already set a meeting with our technicians and our truck's tracking company for Monday because they must also be in the presentation. Our 30 trucks also use SIM cards for their tracking.

Now I am trying to get hold of the guy from polokwane who said he will come see us so that I can set a definite date for our meeting for Monday morning. The other parties involved are coming from PTA on monday to attend the Telkom meeting.
But now I can't get hold of the Polokwane office. I Googled for Telkom Polokwane contact details and got the numbers 015 296 2305 and 015 297 4887, but not one of the two are working. On the Telkom website I got another number for the Polokwane branch, 015 265 1233, but nobody is answering that number.
Then I went on my cellphones call register and phoned the number from which the Telkom guy phoned me to make the tentative appointment. But the number, 015 287 0001, also seems not to be working.

So, I then phoned 10213 and got put through to various people of who nobody could help me or tell me what to do. I told the last lady I spoke to that maybe she can just give me a number that is working for the Polokwane branch. She then told me that Telkom does not send reps out at all. I told her I disagree because the guy from Polokwane said he is coming, and on the Telkom website it says you can request for a rep to come and see you.
I insisted that she get me a working number for Polokwane Branch. She put me on hold for 12 minutes and when she came back and heard I was still there she just put down the phone.

So, I now have this meeting set up for Monday morning but I don't know what to do any more to get a Telkom rep to attend. THE WHOLE MEETING IS ABOUT TELKOM!

I am now sick and tired. If I do not have a satisfactory response on this mail by 12h00 then I am going to start to post this whole mail on as many sites as I can, of which the first one will be HeloPeter and MyBroadband.

Regards,
Lourens
082 648 2581
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Smart Broadband Uncapped Wireless Questions

February 19, 2016, 1:09 am
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Hello guys,

Sorry if there is already i thread for this but im getting confused, because there is two uncapped wireless telkom packages and i cant find this one

http://www.telkom.co.za/today/unlimited-broadband/

I would like to find out from anyone here who had/has this deal, if its worth it, im currently stuck with 2 meg uncapped ADSL and its giving me grey hairs. My Average usage is between 100 gigs and 200 gigs per month (on adsl) and i would like to know the following

50 gig FUP applies to? Torrents or to everything?
how good is the speeds on this? (i know this is area orientated but on average)
is this really uncapped LTE without any weird strings attached?
How good is this for streaming and gaming? (i dont do torrents but only NZB's 20 gig usage sometimes on NZB's)

any info on this would be apreciated

Regards,
Faziki
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Enable out of bundle automatically on Telkom Mobile?

February 19, 2016, 3:11 am
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When a data bundle is depleted, data stops.
Is there an option to automatically use the prepaid balance to consume data, without ever having to load a bundle?
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Connecting Netgear DGN2200 and Huawei HG532f

February 21, 2016, 11:39 pm
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Good Day

I read a post on this site about connecting to routers together to make one an access point/repeater, so as not to get a range extender. I am not a techno buff but my daughter's friend works in IT. We managed to get the two routers linked but sit with a problem: It has to do with the security. When connected we do not have any security settings as it is a at lower setting (WEP?). How do we rectify this problem?

Thanks in advance for all assistance.

Andre
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Bandwidth Use Split

February 22, 2016, 1:01 am
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Where do I find the bandwidth use of each of the 5 devices (1 laptop Ethernet, 1 laptop, 2 tablets, 1 smart phone all WiFi) connected to my TELKOM B593? does anybody know?
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Telkom LTE setup

February 22, 2016, 5:42 am
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Hi

I'm new to the new fangled LTE business and would appreciate some help with my setup. I'm on the LTE uncapped deal (B315).

I have a UHD TV in the lounge, and then 25 meters away on the other side of the house, the ex garage/Mancave with xbox one, microserver, PS3.

The best signal with bunny aerials is in the lounge so that's where I have the router at the moment with a 30 meter network cable to the mancave and a short one to the TV there. I just have to swap the cable between the xbox and pc which isn't ideal. Telkom are installing the external antenna tomorrow but I'm not sure how to optimise this setup to minimise the cables. Help!

I did try wifi in the mancave, but couldn't get an open NAT on the xbox that way (even with the xbox in the dmz).
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Telkom 8ta

February 22, 2016, 6:12 am
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Hey guys,

I really need some help:

I'm trying to cancel my telkom smartbroadband wireless 20gb - I received the contract less than a week ago from Telkom direct - and have had hours of issues with telkom trying to sort out data usage, data allocation, seeing usage, etc... In short, I've had enough.

I am still within the cooling off period, but I have not been able to get hold of anyone at telkom that can process this cancellation.

I've phoned 10210, 081 180, send an email to cancellations@telkom.co.za, posted on hello peter, ...

Please, someone help me navigate this ...
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Is the Telkom mobile network down?

February 23, 2016, 1:37 am
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As per the title
No data and voice says network busy
In Durban
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